14-day 100% Money Back Guarantee

 

At Elitemilitaria, we stand behind our products! That's why we offer a 14 Day Money Back Guarantee. If for any reason a  customer is unsatisfied with their purchase, they may contact us within 14 days via email of taking delivery, and organize to return the product and receive a refund of the purchase price excluding the associated Delivery Costs, subject to the terms and conditions listed below:

  1. In order to organise a refund under these terms and conditions, the customer must notify Elitemilitaria via the Contact Us page or phone +61 7 55757785 within 14 days receipt and request a refund under these terms and conditions. The customer must comply with the directions of our staff in order to facilitate a refund.

  2. Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price excluding the return postage costs

  3. The 14 Day period will commence on the date that the customer accepts delivery of their items. Where there is no proof of delivery, this date will be assumed to be 5 business days in Australia or 21 days overseas from the date of dispatch of the product.

  4. The item must be returned within 14 days of requesting a refund under these terms and conditions, via trackable mail.

  5. Returned products must be returned in accordance with the Refunds and Returns section of our Terms & Conditions page.  This includes being returned in the original packaging, and in the original condition it was sold in.

  6. Customers must return the products for which they are seeking a refund at their own cost.

  7. After receiving the returned goods, Elitemilitaria will issue a refund as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement.  Where possible, refunds will be processed by reversing the initial customer transaction. Elite Militaria accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.

  8. Elitemilitaria is in no way responsible for the receiving country's custom laws or duties. Elitemilitaria will not be liable for items 'lost' or 'damaged' in the post. A tracking number will be issued.

  9. Elitemilitaria reserves the right to make changes to these 14 Day Money Back Guarantee Terms and Conditions without notice.

  10. All items that qualify for a refund, must be returned to PO Box 62 Robina, Qld. 4226 Australia